Special Offer: Buy 2 Pieces of Diamond Jewelry and Get 1 Free!
  • Tanmaijewellers.com provides a 5-day, exchange on all products purchased of equal or higher value items, except special order items, gold & silver coins, gold bars, and loose stones. To make the exchange process easier, please send your exchange request to [email protected] with your order number and relevant information regarding the reason for your exchange.
  • If you wish to return an item, you can do so within 5 days of purchase. You will be charged a 25% restocking fee. The original shipping charges and insurance fee will also be deducted from the amount of your credit.
  • Any calls or return requests AFTER 5 days of receiving the jewelry will NOT be honored. NO EXCEPTIONS!
  • If you wish to cancel or change your mind about a Special Order item, you will be charged a 25% restocking fee.
  • Actual shipping charges paid by Tanmai Jewellers, Inc. will be deducted from the purchase price, unless the return is due to our error.
  • In the case of an exchange of products, it is only valid one time.(Not valid on Layaways and Custom Orders)
  • We require a 50% down payment to initiate the custom order.
  • All diamond sale exchange with diamond only.
  • The following terms must be met by you:
    • You must notify us of your intent to return/exchange your order within 5 days of your original receipt of the order. The products must be returned in new, saleable condition.
    • You must include all packaging materials. The items must be secured with packaging material inside AND outside of the jewelry case/box.
    • You must pay any return shipping expense. Some exceptions are made on a case by case basis depending on the circumstance.
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